Building Epic Billing Tools for Hospital Users

During my time at Epic Systems, I am working on several confidential projects. Due to NDA restrictions, I am unable to share any details or screenshots. However, I will provide some descriptions of projects, outlining their goals and my design approach to offer insight into my design philosophy and work ethic!

Role

UX Designer

Timeline

May 2023 – Aug 2023
Oct 2024 – Current

COMPANY OVERVIEW

What is Epic Systems?

Epic Systems is a privately held healthcare software company that provides electronic health records (EHR), health information systems, and related services to healthcare organizations. Epic is one of the leading providers in the healthcare IT industry.

The company's software is used in a wide range of medical facilities, from large hospital systems to independent practices, to manage patient care, clinical data, and administrative functions.

TEAM I WORK ON

Billing tools for hospital users to streamline financial workflows

Self-pay Experience for Hospitals Users
To manage and monitor self-pay accounts, offering tools like discounts, payment collection workflows, and a centralized dashboard for tracking accounts receivable.

Reporting & Data Visualization
To provides a flexible way to group, track, and analyze revenue data through dynamic bill areas, enabling detailed financial monitoring and end-of-month balancing.

Claims & Remittance
To ensure accurate claims submission to insurance companies and efficient processing of payer responses.

Project Overview

Leveraging data visualization to create intuitive products

PROBLEM FRAMING

Healthcare systems are inherently complex, as they involve intricate workflows, regulations, and domain-specific knowledge.

I actively ask questions to ensure a clear understanding and alignment of expectations, using inquiry not only to resolve confusion but also to uncover deeper insights. I engage with people regardless of tenure, as diverse perspectives help shape well-rounded solutions and foster collaboration.

AI Agents

Implementing AI Agents to reduce hospital staff workload, and improve patient accessibility to workflows.

Reporting & Data Visualization

Designing a data dashboard that enables hospitals to benchmark against area.

Charger Router Visualization

Providing clearer indicators & structure to ensure onboarding for both new and experienced users.

Challenges at Wisconsin!

Healthcare systems can be very complicated to understand!

By navigating the complexities of healthcare and business-to-business software structures at Epic, I have developed a habit of always asking questions and diving deep into any areas to clarify any confusion. This approach often leads to uncovering new problems as well!

❤️ all works are under NDA~

If you're curious about my work, experience, and design works at Epic Systems, free feel to reach out to {mochenuxdesign@gmail.com}!